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Healthgram has been so helpful with sourcing and estimating low cost options for my medical needs. I’ve always had issues in the past with uncertainty around what I’d be paying with past providers, and I can always count on Healthgram to help me figure out what my bills are going to look like. Highly recommend chatting with them before procedures to get an idea of your cost. It’s saved me a ton by having them shop options in my area.

Great customer service. Always willing to answer my questions. I think it’s a great company that evidently stresses great service. It’s hard to find that these days.

Always a good experience. I’ve always received quick responses. Quality people in the different departments I’ve been associated with. Recent feedback from fellow employees on Healthgram’s caseworkers were both outstanding.

The customer representative answered my question so quickly and had my issue resolved within minutes. The email she was to send came as soon as we hung up the phone. I got my temporary card and she has one being mailed out! Very pleased with the overall transaction!

Healthgram was very helpful in providing assistance. The woman was very knowledgeable, professional, pleasant, and personable. She researched our prior history and gave direction as to what we needed to do moving forward. She took initiative and sent the necessary forms to our physician’s office and provided a timeline for us to follow as to the order of how the process works.

Every time I have reached out to her for help, they have been so responsive and helpful.  I’ve been impressed with the level of service so far!

I spoke with a Healthgram team member who immediately resolved my issue regarding a change in my prescription insurance coverage. I was on the phone earlier in the morning with a pharmacy representative for 45 min, and he failed to resolve the discrepancy. It took Healthgram 5 minutes. If only I started my day with them!

A collection agency was calling me about a hospital bill they claimed wasn’t paid. I knew that I had insurance at the time of the service. I reached out to Healthgram and spoke with someone who understood clearly what I was communicating to her. I felt as if she had compassion for the situation. After a few minutes, she informed me that the bill had actually been paid. She forwarded me the itemized bill and the breakdown of payment which I presented to the Law Firm/collection agency. 

I know it’s not popular to be positive about a health insurance company, but the past two years that my husband (who has cancer) was on Cobra through Healthgram, they have been wonderful in covering what is truly necessary. They don’t just deny. They give alternatives for the doctor ordering the test or procedure to explain why it’s needed, and if the doctor does that they usually cover whatever is needed. His case manager was wonderful, and she helped me through situations that I had no idea how to handle. Any insurance question I had, any financial fear I had, she was right there to help.

Customer service is top notch…. Most importantly, my co-worker is going to get the care that he needs, and they made that happen so smoothly. I hope this review does not fall on deaf ears, please give Healthgram recognition for their great efforts.

Connecting with a Healthgram advisor is always awesome. Today, I had THE BEST advisor ever! She was so professional, incredibly supportive and very helpful. I would give her 10⭐️ if I could rate her service.