Customer Service Representative II

Are you quiet, private, analytical and calm? Do you like consistent and predictable work where you are able to verify and validate information through tangible sources? Are you a strong problem solver within your niche of knowledge? If so, you might be a great fit for Healthgram’s Customer Service Representative II position!

Training will take place fully in-office for at least 90 days before transitioning to a hybrid work schedule.

 

What the Customer Service Representative II can expect:

  • To undergo a detailed and systematic paid-training program
  • Work independently in your position, but with ongoing support from your team lead and management
  • Answer inbound calls from our queue to resolve issues from members
  • Proactive outreach to members to educate them on their plan’s benefits and how to get the most out of them
  • Remind members of upcoming screenings and other appointments
  • Coordinate care with members to help them find the best value facilities

 

About Healthgram:

  • We offer free on-site primary physician care that’s available to you on day one. And same-day appointments are the norm, not the exception!
  • Over 25% of our employees have been here for 10 or more years. People like to stick around!
  • We are the premier third-party administrator for healthcare. This means our clients own and pay for their healthcare plans, but we support them by helping build and administer their plans.

 

What the ideal Customer Service Representative II candidate would bring:

  • Minimum two-year degree or greater
  • Familiarity with healthcare and insurance terminology is a plus
  • Excellent problem-solving skills
  • Exceptional listening and relationship-building skills
  • Strong organizational skills
  • Professional phone etiquette
  • Proficient with Microsoft Office Programs
  • Bilingual in written/spoken English and Spanish is a plus
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