Customer Service Representative II

What the Customer Service Representative II can expect:

• Answering inbound calls from our queue to resolve issues from members
• Proactive outreach to members to educate them on their plan’s benefits
• Remind members of upcoming screenings and other appointments
• Coordinate care with members to help them find the best value facilities

What the ideal Customer Service Representative II would bring:

• Minimum two-year degree or greater
• Familiarity with healthcare and insurance terminology is a plus
• Excellent problem-solving skills
• Exceptional listening and relationship-building skills
• Strong organizational skills
• Professional phone etiquette
• Proficient with Microsoft Office Programs
• A general understanding of employer-sponsored programs is preferred, but not required
• Bilingual in written/spoken English and Spanish is a plus