Progressive companies view onsite health clinics as a competitive advantage, helping to attract and retain staff, lower healthcare costs and improve access to quality care. In fact, one survey found that 29 percent of companies with 5,000 or more staff operated onsite clinics.
Within our own book of business, clients are realizing the financial benefits. One manufacturing client saw a 50% decrease in hospital admissions over five years and 16% reduction in net healthcare costs in just one year after clinic implementation.
The data paints an impressive picture, but research shows that 53 percent of employers sponsoring onsite health centers do not know or do not track ROI. For your onsite health clinic to be successful, follow these best practices:
You can’t measure success if you’re unsure of what success looks like. Is your goal to gain a competitive edge for employee recruitment and retention; to provide convenient access to essential care; to avoid catastrophic claims?
Working with your onsite clinic vendor to establish goals is an important first step in achieving success in an onsite medical clinic. Once the goals are identified, your vendor should be creating initiatives to help you achieve those goals. Start with our four-step process to clinic goal-setting.
An onsite medical clinic generates vast amounts of data ranging from healthcare costs and absenteeism to job satisfaction. The metrics that mean the most to your business will depend on your goals.
If attracting talent is less of a consideration than cutting costs, focus on data illustrating how the onsite clinic impacts absenteeism, ER or urgent care utilization, hospital admission rates and referral savings; use that data to develop initiatives that will help improve those metrics. If improving employee health is the goal, focus on metrics such as the percentage of staff compliant with preventive screenings and track the long-term impact of an onsite clinic in improving health outcomes for the highest risk employees.
Regardless of which metrics are most important to you, it’s essential to ensure that data is accessible to your team so they can use it to create actionable objectives.
Related resource: An Employer’s Guide to Onsite and Near-site Clinics
A 2012 Towers Watson survey of onsite healthcare centers found that employers believed more than half of their employees were satisfied with the quality and level of service of the medical clinics—but had not asked their employees for feedback.
Engaging with employees is essential for measuring employee satisfaction. Send out surveys to ask employees about their experience using the onsite clinic: Have employees used the clinic? Did the clinician have all the information they needed to have meaningful interactions with patients? Are the hours convenient? Which services are most utilized? Are there barriers to receiving care at the onsite clinic?
Collecting data on patient experiences can help you tweak the model to be more successful for your employees, and drive participation.
Following best practices at your onsite clinic, including working with your vendor to establish goals, tracking important data points and maintaining open communication with employees are essential strategies to maximizing your ROI.
Take the next step: Our step-by-step clinic planning guide gives you instant access to 2017 sample ROI reporting. See how employers report clinic ROI and use interactive checklists and discussion questions to evaluate the health of your clinic.