For years, a North Carolina-based food services company struggled with unresponsive and inattentive service from their plan administrator, who the company’s Chief People Officer described as being “asleep at the wheel.” With 86 locations across five states, the company needed an engaged partner to help them actively manage costs and continue to provide valuable benefits.
Healthgram’s active approach to analyzing plan utilization, monitoring claims and reviewing plan design was a welcome change to the company’s executive team. The company’s Chief People Officer notes, “Healthgram is fully engaged in our plan. They are listening to us, and have the company’s and our employees’ best interests at heart.”
That level of engagement expands to plan members. Through Healthgram’s member experience platform, each employee is aligned with an Advisor who helps them navigate the healthcare system.
The company credits the platform with “providing participants the information they need to best utilize their benefits.”