Employees at this Georgia community services organization were unhappy with their healthcare: Frequent carrier changes brought confusion and a lack of clarity about their claims. Executives were dissatisfied as well, due to rising costs and poor communication. The company came to Healthgram looking for a partner to optimize a self-funded plan.
To increase employee satisfaction, we reached out to members with serious health concerns to help them manage their care and to assist them with claims negotiations. To help executives feel more comfortable with their healthcare investment and connected with their plan, we provided compliance updates, legal expertise, and ongoing plan guidance. We found a more strategic network for this company, which lowered costs both immediately and in the long term.
The company decreased medical costs by 35% during its first year with Healthgram. In addition, they saved over $450,000 on medical claims during the first two years, bringing costs 30% below the national average.