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Wellness Account Manager

Wellness programming can be complicated enough for employers and employees. Part of our mission is to make the implementation and day-to-day operations run as smoothly as possible for our clients. We’re currently looking for a detail-oriented and organized Internal Account Representative who will help to support the wellness team, clients, and their members. This position involves a daily proactive approach along with excellent time management skills. An individual who exhibits the ability to self-start and multi-task would be perfect for this is an entry-level position.


*This position requires up to 10% travel.*


How you’ll add to the team:

  • Facilitate all Wellness and TPA client related screening events (30)
    • Coordination and communicate with Healthgram’s third party vendors and clients
    • Marketing communications and result letters
    • Attend and assist the screening event
    • Assist in Billing Revisions
  • Provide support for Wellness Clients, Software Lease Clients, and Clinic Clients
    • Communication with clients on day to day matters
    • Meeting and report preparation
    • Reconcile report discrepancies
    • Complete software demo, trainings, and setup. (to include CMS, HealthTrax, Member Portal, and Employer Portal)
    • Resolve past-due payments for existing clients
    • Assistance with wellness program design, implementation, and facilitation
    • Technical writing requests
    • Troubleshooting and support for clients
    • New client implementation
    • Order and distribution of wellness brochures
    • Represent Healthgram during client events

What you’ll bring:

  • Superior organizational skills with a natural attention to detail and follow-through
  • A friendly, outgoing personality with the capability to adapt quickly to changes
  • A working knowledge of Microsoft Office (Word, Publisher, PowerPoint, Excel)
  • Experience and knowledge of electronic medical records is a plus
  • An ability to work independently within a team environment
  • Four-year college degree in a health related field or two-year degree with experience in corporate health and wellness industry.

Working at Healthgram

Healthgram has repeatedly been voted the healthiest mid-size employer in Charlotte, NC. Conveniently located off of I-77. We offer career advancement opportunities, Medical, Dental, and Vision coverage options, Company paid Life Insurance and LTD, and a Company sponsored 401(k) plan with matching contribution. Incentive based wellness program is top notch – offering onsite massages and daily lunchtime exercise classes. We value what is important to you so we have paid holidays to celebrate and paid time off to recharge.