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Receptionist / Medical Department Assistant

Medical Assistant/Reception

We’re on a mission to streamline healthcare for every one of our clients. The Medical Assistant & Receptionist will primarily be assisting our medical team to achieve that goal while also client-facing with our on-site guests.



  • Make outbound calls to collect additional information from providers for medical review.
  • Help complete phone audits monthly.
  • Help with research for possible accident/injury subrogation cases in review by medical.
  • Help review pre-certs for non-par status.
  • Help review the pre-cert list daily from the Cigna download to identify possible case management cases and potential large case notifications.
  • Assist the VP of Clinical Operations and the Manager of Clinical operations with any additional requests.
  • Working closely with our contracting department to assist in any way to complete any additional tasks for cross training.
  • Scanning of wellness HRA’s.
  • Help with refund calls to providers.
  • Primary back up for front desk staff.


  • College degree is required.
  • Good phone etiquette.
  • Ability to multitask.

Working at Healthgram

Healthgram has repeatedly been voted the healthiest mid-size employer in Charlotte, NC. Conveniently located off of I-77. We offer career advancement opportunities, Medical, Dental, and Vision coverage options, Company paid Life Insurance and LTD, and a Company sponsored 401(k) plan with matching contribution. Incentive based wellness program is top notch – offering onsite massages and daily lunchtime exercise classes. We value what is important to you so we have paid holidays to celebrate and paid time off to recharge.