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Internal Account Manager

Employers entrust us with their most important asset, the health of their workforce. Our Internal Account Managers are the day-to-day contacts for our clients. Partnering with a specific block of business to help demystify employee healthcare and create a better experience for both clients and employees.


In-office training will take 3-6 months before transitioning to a hybrid work setting.


How the Internal Account Manager will add to the team:

  • Assist in the administration of our clients’ healthcare plans through proactive communication
  • Manage large claim and inpatient stay notices
  • Manage and file initial, subsequent, and pre-funded reinsurance claims, and forward reimbursements to clients
  • Follow up on reinsurance filings that are not received in a timely fashion
  • Manage the process of obtaining answers to questions from clients and brokers, as it relates various issues and questions such as claims, benefits, and eligibility
  • Assist in obtaining Other Insurance information and accident information from the Employer or Employee to complete the processing of claims
  • Act as a liaison between our clients and internal Healthgram team members
  • Working as a team to effectively mediate concerns
  • Respond to Call Center Tickets as needed
  • Develop personal relationships with each of our clients
  • Account Managers are the educators of benefit topics, helping the plan run as effectively as possible
  • Visit each client once per calendar year
  • Be available to attend client benefit fairs
  • Attend company and department meetings


What the ideal Internal Account Manager would bring:

  • Excellent communication and skills
  • Organized and able to multitask
  • Ability to work within a claims system is a plus
  • Natural ability to build and maintain relationships
  • A positive and personable attitude
  • Account Management or Healthcare experience is a plus (2-3+ years preferred)
  • 4-year College degree required

Working at Healthgram

Healthgram has repeatedly been voted one of the healthiest mid-size employers in Charlotte, NC. Conveniently located off of I-77. We offer career advancement opportunities, Medical, Dental, and Vision coverage options, Company paid Life Insurance and LTD, an Employee Assistance Program, and a Company sponsored 401(k) plan with matching contribution. We value what is important to you so we have paid holidays to celebrate and paid time off to recharge.